/* HERO */
.hero { background: var(--opeq-navy); padding: 72px 0 80px; text-align: center; }
.hero__eyebrow { font-family: var(--font-body); font-weight: 700; font-size: 13px; letter-spacing: .12em; text-transform: uppercase; color: var(--opeq-blue); margin-bottom: 16px; }
.hero__title { font-family: var(--font-display); font-weight: 900; font-size: clamp(44px,7vw,88px); line-height: .95; letter-spacing: -.01em; text-transform: uppercase; color: #fff; margin-bottom: 36px; }
.search-wrap { max-width: 640px; margin: 0 auto; position: relative; }
.search-wrap input { width: 100%; padding: 20px 24px 20px 60px; border-radius: 999px; border: 2px solid rgba(245,243,240,.15); background: rgba(245,243,240,.08); color: #fff; font-family: var(--font-body); font-size: 17px; transition: border-color .15s, background .15s; }
.search-wrap input::placeholder { color: rgba(245,243,240,.45); }
.search-wrap input:focus { outline: none; border-color: var(--opeq-blue); background: rgba(245,243,240,.12); }
.search-icon { position: absolute; left: 22px; top: 50%; transform: translateY(-50%); color: rgba(245,243,240,.5); pointer-events: none; }
.search-hint { margin-top: 14px; font-size: 14px; color: rgba(245,243,240,.5); }

/* PROFILE TABS */
.profile-tabs { background: #fff; border-bottom: 1px solid rgba(14,40,65,.08); position: sticky; top: 72px; z-index: 100; }
.profile-tabs__inner { display: flex; gap: 0; overflow-x: auto; -webkit-overflow-scrolling: touch; scrollbar-width: none; }
.profile-tabs__inner::-webkit-scrollbar { display: none; }
.tab-btn { font-family: var(--font-body); font-weight: 600; font-size: 14px; color: var(--fg-muted); padding: 18px 22px; border: none; background: none; cursor: pointer; border-bottom: 3px solid transparent; transition: color .15s, border-color .15s; white-space: nowrap; }
.tab-btn:hover { color: var(--opeq-navy); }
.tab-btn.active { color: var(--opeq-blue); border-bottom-color: var(--opeq-blue); }

/* MAIN LAYOUT */
.faq-main { padding: 64px 0 96px; }
.faq-layout { display: grid; grid-template-columns: 1fr; gap: 40px; }
@media (min-width: 900px) { .faq-layout { grid-template-columns: 280px 1fr; } }

/* CATEGORY NAV */
.cat-nav { display: flex; flex-direction: column; gap: 4px; position: sticky; top: 140px; }
.cat-nav-btn { display: flex; align-items: center; gap: 12px; padding: 12px 16px; border-radius: 12px; border: none; background: none; cursor: pointer; font-family: var(--font-body); font-size: 14px; font-weight: 600; color: var(--fg-muted); text-align: left; transition: background .15s, color .15s; }
.cat-nav-btn:hover { background: rgba(40,170,222,.08); color: var(--opeq-navy); }
.cat-nav-btn.active { background: #e7f6fc; color: var(--opeq-blue); }
.cat-nav-btn__icon { width: 36px; height: 36px; border-radius: 8px; display: flex; align-items: center; justify-content: center; flex: 0 0 36px; }
.cat-nav-btn__icon img { width: 22px; height: 22px; object-fit: contain; }

/* QUESTIONS */
.faq-content { display: flex; flex-direction: column; gap: 12px; }
.faq-category { background: #fff; border-radius: 20px; overflow: hidden; box-shadow: 0 2px 12px rgba(14,40,65,.06); }
.faq-category__header { padding: 28px 32px 24px; border-bottom: 1px solid rgba(14,40,65,.06); display: flex; align-items: center; gap: 16px; }
.faq-category__icon { width: 52px; height: 52px; border-radius: 14px; display: flex; align-items: center; justify-content: center; flex: 0 0 52px; }
.faq-category__icon img { width: 32px; height: 32px; object-fit: contain; }
.faq-category__title { font-family: var(--font-display); font-weight: 900; font-size: 28px; text-transform: uppercase; color: var(--opeq-navy); line-height: 1; }
.faq-category__count { font-size: 13px; color: var(--fg-muted); margin-top: 2px; }

.faq-item { border-bottom: 1px solid rgba(14,40,65,.06); }
.faq-item:last-child { border-bottom: none; }
.faq-question { width: 100%; display: flex; align-items: center; justify-content: space-between; gap: 16px; padding: 22px 32px; background: none; border: none; cursor: pointer; text-align: left; font-family: var(--font-body); font-size: 15px; font-weight: 600; color: var(--opeq-navy); transition: background .15s; }
.faq-question:hover { background: var(--opeq-cream); }
.faq-question.open { background: #f0faff; color: var(--opeq-blue); }
.faq-question__left { display: flex; align-items: center; gap: 12px; }
.faq-badge { font-size: 11px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; background: #fefbe6; color: #8a7010; padding: 3px 8px; border-radius: 999px; flex: 0 0 auto; }
.faq-chevron { transition: transform .2s; color: var(--fg-muted); flex: 0 0 20px; }
.faq-question.open .faq-chevron { transform: rotate(180deg); color: var(--opeq-blue); }
.faq-answer { display: none; padding: 0 32px 24px 32px; font-size: 15px; line-height: 1.7; color: var(--fg-muted); }
.faq-answer.open { display: block; animation: fadeIn .2s ease; }
.faq-answer ol { padding-left: 20px; margin: 12px 0; }
.faq-answer ol li { margin-bottom: 8px; }
.faq-feedback { display: flex; align-items: center; gap: 12px; margin-top: 16px; padding-top: 16px; border-top: 1px solid rgba(14,40,65,.06); font-size: 13px; color: var(--fg-muted); }
.faq-feedback button { font-size: 13px; font-weight: 600; padding: 6px 14px; border-radius: 999px; border: 1.5px solid rgba(14,40,65,.15); background: none; cursor: pointer; font-family: var(--font-body); transition: background .15s; }
.faq-feedback button:hover { background: var(--opeq-cream); }

/* HELP ENCART */
.help-encart { background: var(--opeq-navy); border-radius: 28px; padding: 48px 40px; margin-top: 48px; display: flex; flex-direction: column; gap: 24px; }
@media (min-width: 768px) { .help-encart { flex-direction: row; align-items: center; justify-content: space-between; } }
.help-encart__text { }
.help-encart__eyebrow { font-size: 12px; font-weight: 700; letter-spacing: .1em; text-transform: uppercase; color: var(--opeq-blue); margin-bottom: 10px; }
.help-encart__title { font-family: var(--font-display); font-weight: 900; font-size: clamp(28px,3.5vw,44px); text-transform: uppercase; color: #fff; line-height: 1.05; margin-bottom: 10px; }
.help-encart__sub { font-size: 15px; color: rgba(245,243,240,.7); line-height: 1.6; }
.help-encart__contacts { display: flex; flex-direction: column; gap: 14px; flex: 0 0 auto; }
.help-contact { display: flex; flex-direction: column; gap: 2px; }
.help-contact__label { font-size: 11px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; color: rgba(245,243,240,.45); }
.help-contact__val { font-size: 16px; font-weight: 700; color: #fff; }

/* FOOTER */

@keyframes fadeIn { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: translateY(0); } }

/* Charlie sticky helper */
.charlie-helper { position: fixed; right: 24px; bottom: 24px; z-index: 200; display: flex; align-items: end; gap: 12px; pointer-events: none; opacity: 0; transform: translateY(20px); transition: opacity .35s ease, transform .35s ease; }
.charlie-helper.is-visible { opacity: 1; transform: translateY(0); pointer-events: auto; }
.charlie-helper__bubble { background: #fff; border-radius: 18px 18px 4px 18px; padding: 12px 16px; box-shadow: 0 8px 28px rgba(14,40,65,.18); font-size: 13px; line-height: 1.45; color: var(--opeq-navy); max-width: 220px; font-weight: 500; }
.charlie-helper__bubble strong { color: var(--opeq-blue); }
.charlie-helper__img { width: 72px; height: 72px; object-fit: contain; animation: charlie-float 3.5s ease-in-out infinite; }
@keyframes charlie-float { 0%,100% { transform: translateY(0); } 50% { transform: translateY(-6px); } }
@media (prefers-reduced-motion: reduce) { .charlie-helper__img { animation: none; } }
@media (max-width: 640px) { .charlie-helper { right: 12px; bottom: 12px; } .charlie-helper__bubble { max-width: 180px; font-size: 12px; } .charlie-helper__img { width: 56px; height: 56px; } }

/* Certs band */
.partner-badge { display: flex; flex-direction: column; align-items: center; gap: 4px; min-width: 140px; }